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Terms & Conditions

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether expressed or implied. FactoryTileDepot.ca disclaims all warranties, expressed or implied. In the event that a FTD product is mistakenly listed at an incorrect price, FTD reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. FTD reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, FTD shall issue a credit to your credit card account in the amount of the incorrect price. We may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided. In an attempt to provide increased value to our visitors, FTD may link to sites operated by third parties. However, even if the third party is affiliated with FTD, FTD has no control over these linked sites, all of which have separate privacy and data collection practices, independent of FTD. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, FTD seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work)

Order Processing:

FTD reserves the right at any time after receipt of your order to decline, refuse, or cancel your order for reasonable cause including but not limited to (i) lack of availability of products, (ii) failure by you to satisfy payment terms, (iii) product pricing error.

Quotes:

Quotes obtained in store are valid and will be honored for 30 days.

Delivery Times:

Delivery times are only estimated and are subject to change. Delivery options will be given in cart at time of checkout

Inspection of Material:

Inspection of material is to be done at time of order acceptance and FTD is to be notified within 24 hours of any damage or discrepancies. Photographs or supporting documents may be requested.

Currency:

All funds are in CDN and through secure online merchant.

Receiving Material:

When the driver arrives with your order, count the number of boxes, photograph any damage if any, indicate on the waybill, when you sign, the number of boxes damaged beside your signature. Any damages or discrepancies are to be reported to FTD customer service within 48 hours of receiving goods