I have been dealing with Kate for about 6 years now, she is always pleasant, courteous and helpfull. Kate has great colour and style sense and is always willing to share her expertise with her clients. I have never had a request that that she could not fulfill. Kate is definately a great asset to Factory Tile Depot, I hope to keep dealing with her for many years to come.
My husband and I came in to buy tile at Factory Tile Depot because we know we get great product and exceptional service. Melanie took very good care of us and we really appreciated her expertise and gentle confident ways. Our buying experience was definitely a good one. Keep up the good work!
Samantha was terrific to work with. It's obvious as you see her in action that she has an eye for colour and knows all of the product inventory really well! We brought in a sample of granite which is the countertop of a vanity and within minutes we had 3 beautiful options to bring home to review against it. So glad we heard about Factory Tile Depot and thanks to Samantha for a great experience! We're excited with our choice.
Ryan approached me during my first visit to the store and took the time and patience to go through all my options in choosing tile for my condo. As a first time home owner having never done this, he helped by showing me all the options and explained benefits of one tile to the other. He was also really flexible for me when I wanted to choose samples to try in my home which for me was above and beyond what I expected in terms of service.
When my husband and i went into your shop, we were overwhelmed. Then we met Kate. she guided us and helped us make decisions. She was very pleasant, professional, and had a good sense of humor. She answered all our questions, knew the products, and had a good sense of design and color as well. We left your store feeling positive about our experience. Thank you Kate!!!
I so throughly enjoyed my time with Melanie at the Speers Road in Oakville store. She was extemely helpful in helping me with installation tips and measurements for my upcoming stonework project. Besides her professionalism and helpfulness she was very fun to work with. Lots of laughing which to me is something I will remember and be sure to reccomend Factory Tile Depot and especially Melanie to whomever I can.
Ryan conceived a design for our wine room stone features in about 3 seconds and we couldn't believe the end result! He had an excellent sense of style and space. Thanks Ryan!!
Rossana is a very talented designer. She helped me select the perfect flooring and backsplash. I thoroughly enjoyed working with Rossana and would highly recommend her to anyone needing knowledgeable and pleasant assistance. Jo Ann Morello
- Jo Ann
Amy took the time to understand our situation and what we were looking for. She walked us through many options and answered our questions without hesitation. Amy provided exceptional customer service that we found reassuring and greatly appreciated.
Of the 4 stores we visited, Ryan was the most informative,friendly and knowledgable representative we talked to. It was nice to talk to someone who is truly interested in what he is doing.
This is the third time I've come back to Factory Tile Depot, and Kate has been a great help. She walked me through all the details and helped me clarify my thoughts and helped pick some great tile for two bathrooms and some really nice slate for the fireplace. Thank you Kate!
I came in last night close to closing time. Place was busy (good sign) and once Amy was done with her previous client, she promptly came and took me to the backsplash tile area and we got straight to business. I have to say she was so knowledgeable and efficient with her suggested selections that I was amazed how she was able to get me to the place I wanted to be with my tile choice all along. It was truly a pleasure to deal with her and look forward to doing further business with her again soon.
Rossana was very friendly and helpful. She took the time to show me different options within my budget, and really listened to what I wanted. Thanks for your help!
Amy was a tremendous help. When I first came in the showroom, I didn't know anything about the different tiles or stones, let alone what to choose for my kitchen. Amy was able to pull the right samples and educate me on the different products. She also shared her knowledge regarding the maintanence of each product. I truly couldn't have done it without Amy's guidance and advice. Thank-you! Jayne O'Neill
I walked into the store, looked around and was bit confused about what I should choose. Here come's Amy and all my questions and concerns were answered. What a knowledgeable individual she is. It's important to mention here that I visited Mississauga store just after visiting your Oakville location. Amy knew exactly what she was talking about, was informed about the product and very methodical in getting to the order details. Wish everyone to be like her. She is an asset for your organization.
We have been working with Amy M for many years and she is always a pleasure to work with! she is knowlegeable and helpful and always helps us get the job done right.
My wife and I were absolutely delighted with Samantha's assistance today. She was most curtious and patient with us. We particularly appreciated the time she spent with us and the great combinations she suggeted, It was genuinely refreshing to get such great service! Sincerely, Walter
Kate was a wonderful representative of your business. She was extremely helpful determining the quantity of tile we required. Helped picking out the perfect grout colour and even suggested an excellent paint colour for our bathroom to compliment the tiles we had selected.The best customer service I've had in a long, long, time.I will recomend Kate to all of our friends who need tile in the future. Roman Zelyk
Today I came in to review some tile choices I had made earlier in the week. Amy went throught it all and I asked her to make some additional recommendations to lighten up the darker choices I had made. She gave amazing advice and went out of her way to show me different choices, called my contractor to ensure we were okay with measurements and took the time to ensure I was completely happy with my order. Even made paint colour recommendations for my walls with paint chips! Earlier in the week I came in and met with Andrea very briefly (as I was rushing to an appointment in the area and was already late) and she was exceptionally helpful as well in the 15 minutes of time I gave her. I live in woodbridge but made the drive to your store based on recommendations. I was very pleased and when in need of flooring again will definitely return.
Rossana was very helpful in selecting tiles for our backsplash in the kitchen. She looked at samples in the showroom with us, then she came to the apartment to look at the kitchen to see the countertop, the cupboard doors, and the interior light. She returned with several choices of tile, and we selected one. Once it was installed, she returned to help us with a small problem which had become evident. She is assisting us to correct that problem. We were very glad to have Rosanna's ongoing help, and will recommend her and Factory Tile Depot to our friends.
Our friend recently renovated her bathroom and bought all of the tile from your store. She mentioned that Kate had helped her with her design/purchase. We came to your store based on this recommendation and, by chance, also worked with Kate. She helped us choose our new back splash. She was fabulous and a pleasure to work with. We will certainly 'pay forward' the recommendation to other friends in the future.
My husband and I have been very fortunate to work with Amy M. throughout several renovation projects (big and small). Amy is very knowledgeable and is very helpful in assisting us to make the best decisions possible. We highly recommend the Factory Tile Depot and Amy M. in particular!
We have always purchased our tile from Factory Tile Depot (2 previous home renovations in the past 8 years), and have always had great experiences. This time, I was fortunate to deal with Amy Mereles. Although this is our 3rd home renovation, it is still very overwhelming and stressful. After my first meeting with Amy, her smiling, cheerful demeanor and exceptional knowledge put me right at ease. Her genuine willingness to take the time to discuss my concerns and respond to questions made it easy to leave our project in her capable hands. Without question, I would highly recommend Amy to anyone doing a project requiring your services.
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Our friend recently renovated her bathroom and bought all of the tile from your store. She mentioned that Kate had helped her with her...